Giulia Vichi
Certified Salesforce Administrator
Helping businesses make customer relationships flow easy!
About
Hi! I’m Giulia and I am ready to create user-friendly manageable solutions for your business requirements and automate business processes.I fell in love with Salesforce about one year ago. It amazed me how much automatization can be done with just a few clicks!
Since then I have enrolled in a Salesforce Career Development program and gained hands-on experience.My background is in the Retail and Care sector. I worked for 10+ years in the Retail sector helping businesses achieve sales targets and delivering outstanding customer service. In the last few years, I have been working in the Care sector assisting people with special needs to have the best lives possible!
Projects
Project: Talent Stacker Member Tracker
Client:Talent StackerTalent Stacker is a career development program for individuals who want to break into a Salesforce career. Working with a dynamic team of Salesforce Professionals, this project required the configuration and implementation of the Salesforce Sales Cloud to support the Talent Stacker team in managing over 2500+ members in their career journeys.Role & duties in the project:
In this project, my main duties were to build the data modelling org, custom objects and fields and flows. I have also:
- Led client sessions, gathering / prioritising requirements (user stories) & creating solution documentation
- Led weekly sprint review meetings to enhance and prioritise sprint backlog
- Configure data integration and automation including email templates, alerts, process builders & flows in order to properly solve business needs
- Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings
- End-user training documentation and workshops to ensure understanding and user adoption of customisations
Follow the links below to access to my flow building and end-user training videos.
Contact
Please feel free to reach out at the links below!